Security and support
- Paging facility and security alerts
- Student support lines
- UK-hosted systems
- Multiple system failovers
- Ability to restrict calls
- Advanced fraud protection
Customer support desk including out-of-hours cover for any service-affecting issues
Systems management
- Simple admin & user portal
- Extensive insights reporting suite
- Centralised reception
- Unlimited concurrent calls
- Dedicated phone numbers - Personalised number and login for each staff member (log in to up to 5 devices at once)
- Porting and transferring numbers
- Advanced call routing
- Night mode option
- Auto attendant feature (interactive voice response - IVR)
- Set holiday & inset dates in advance
- MIS integration available: import contacts from database
Call features
Can be managed and customised from the online portal:
- Directory and speed dial
- Call logging
- Call reporting
- Call recording
- Call forwarding
- Call screening/caller display
- Missed & unreturned call tracking
- Smart voicemail (voicemail to email)
- Virtual conference calls
- Greetings
Free inter-site calls between any RM Voice users
Optional call packages