IT Management Services for Schools
- Remote and on-site services
- 24hr proactive issue monitoring
- Up to 7/10 issues resolved on first contact
- Up to 20 minute average time to resolution
- From £45 per week
To request further information and a quote, please complete our form.
RM’s innovative IT support model provides lightning fast resolution times as well as constant proactive monitoring to keep your tech working and your teachers teaching.
Rapid Response
RM’s Rapid Response feature enables all of your school staff to log issues the moment they happen.
- Lightning fast responses - Messages are acknowledged within 1 minute.
- Highly skilled staff - Experienced staff will deal with your queries directly, giving a much better chance of having your issue resolved first time.
- Speedy resolutions - Rapid Response can achieve average resolution times of 20 minutes, whereas traditional IT support models work at around 3 days.
- Keep track - Conversations are saved, so when interruptions happen, you can pick them up at the exact place you left.
Proactive support
RM’s Infrastructure team replaces the traditional 2nd and 3rd line support.
- Fixed before you know there’s an issue – the Infrastructure team monitor for issues 24hrs a day!
- Always improving - Regular performance reporting ensures that you have total visibility of how things are going, and how your service provision will be continuously improved.
- Escalation routes – for bigger issues with third party software, we have direct contact routes with big tech providers, such as Google and Microsoft, meaning we can escalate issues to them when required.
"One of the challenges we inherited was a set-up whereby if anything went wrong with our technology, we had to try and resolve it ourselves, or wait a week for when the third-party engineer was next due to visit. The situation now with RM is completely different – they are monitoring things remotely such that most problems are resolved before we even know about them, and those issues we do get, they can fix most remotely or can talk us through via very simple steps for us to solve ourselves”.
Gareth Ludlam, Deputy Headteacher, Newtown Primary School
“The difference is that everyone can focus on their job without the worry of unreliability. Teachers can plan lessons involving the use of technology, confident that it will work. The difference to me [as ICT coordinator] is a huge reduction in the amount of support I have to offer to colleagues, troubleshooting unnecessary connection problems”.
Paul Stimpson, Assistant Head Teacher, Kirkby Woodhouse School
“RM as our managed service provider told us that our network hardware was end of life. They proactively told us that we needed to do something about it and came to us with a proposal".
Sue Harris, IT Manager, Hales Valley Trust
On-site support
When it’s required, we have a workforce of friendly and skilled engineers across the country who will visit your schools when required..
- Visit frequency that suits your school or trust setup.
- Knowledge transfers to help school self-sufficiency.
Our IT Model
Our IT management service is built to provide schools and trusts with the support they need to keep the educational journey moving and on track. Contact us today to find out how we can support you.